CMMC Level 1 — Admin Support System
Follow the buttons below. Do not scroll or search.

Something is broken

If more than one user is affected → STOP → Call Microsoft immediately
  • Nobody can sign in → Use Break-Glass account → Call Microsoft
  • Multiple users affected → Call Microsoft
  • Security alert → Call Microsoft
  • Only one user affected → go to "One User Problem"

One user has a problem

  • Login issue → Reset password → Reset MFA → Wait 5 minutes
  • Device issue → Restart → Sync → Wait 30 minutes
  • Email/app issue → Sign out/in → Restart → Wait 10 minutes
If not fixed → STOP → Call Microsoft

I need to do a task

  • Add user → Go to User Management section
  • Remove user → Follow offboarding steps
  • Set up new computer → Follow device setup steps
Only follow documented procedures. Do not improvise.

Not sure what to do

Do not guess. Do not try to fix it. Call Microsoft Business Support.